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FAQ
What is Scene+?
Scene+ is one of Canada’s leading lifestyle loyalty programs. The Scene+ program offers members opportunities to earn and redeem points when and how they want to be rewarded. Members can earn and redeem Scene+ points at Thrifty Foods Liquor and participating grocery stores and pharmacies, for travel with Expedia, movies at Cineplex, dining at Swiss Chalet, Harvey’s, Montana’s and more.
Where can I earn Scene+ points?
Scene+ offers members rewards their way – allowing them to earn points on things like movies, banking, entertainment, shopping, dining, and much more.
You can now earn and redeem Scene+ points at Thrifty Foods Liquor and participating grocery and pharmacy locations across Canada. For a full list, please visit sceneplus.ca.
Where can I redeem Scene+ points?
Scene+ offers several ways to redeem points on things like travel with Expedia, movies, gift cards, Apple and Best Buy products and dining. You can also redeem your Scene+ points for an account credit on eligible Scotiabank debit and credit cards.
You can now earn and redeem Scene+ points at Thrifty Foods Liquor and participating grocery and pharmacy locations across Canada. For a full list, please visit sceneplus.ca.1000 Scene+ points redeemed is equal to $10 toward your purchase.
How do I earn Scene+ points in store?
There are a few ways to earn Scene+ points at Thrifty Foods Liquor, including:
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Everyday Rewards: Earn points through weekly flyer events and everyday product offers in-store and online.
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Personalized Offers: Sign up to receive weekly offers just for you, delivered to your email.
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Banking Products: Earn even more points by shopping at Thrifty Foods Liquor and other participating stores using a Scotiabank debit or credit card.
How do I sign up for a Scene+ card?
If you already have a Scene card, you’re automatically a Scene+ member. To enroll to become a Scene+ member, please visit www.sceneplus.ca/register
Are physical Scene+ cards available or do I need to download the Scene+ app?
Yes, customers can pick up a physical card and enrollment kit in in-store. Please note that only one physical card is available per Scene+ account, but additional family members are able to download the Scene+ app and use the same Scene+ account to rack up points for the family.
Can I have more than one physical card for my account?
Members can only have one Scene+ physical card per account. For access to your card at your fingertips, or family sharing, download the Scene+ app.
How do I earn and redeem Scene+ points at Thrifty Foods Liquor?
Simply ensure your Scene+ card is registered and scan it in store to earn Scene+ points on eligible purchases.
How do I redeem Scene+ points at Thrifty Foods Liquor?
Simply tell your cashier that you’d like to redeem Scene+ points on your purchase. You can get $10 off your bill for every 1000 Scene+ points redeemed.
I’m already a Scene+ member, how do I find my Scene+ membership number?
You can get your Scene+ membership number emailed to you by visiting the Send me my card page on the Scene+ website. If there has been a change to your email or you require further assistance, please contact Scene+ support at 1-866-586-2805.
Can I transfer Scene+ points to a family member or friend?
No, Scene+ points are non-transferable.
Will Scene+ Points expire?
Your Scene+ account may be closed if it remains inactive for more than 24 consecutive months.
However, if you have a Scene+ Scotiabank product linked to your Scene+ card, your points won’t expire as long as that Scotiabank product remains open.
You’ll be notified in advance if your account is ever at risk of being closed.
How can I find out how many Scene+ points I have?
You can find out how many points you have by logging into your account on sceneplus.ca or opening the Scene+ app. You can also link your Scene+ card to your Thrifty Foods Liquor account and view your points balance on myliquoroffers.ca
I can’t see my Scene+ points balance on my app. What do I do?
If you are having trouble with your Scene+ app, please contact Scene+ Support at 1-866-586-2805.
I scanned my Scene+ card but I’m missing some points. What can I do?
Be sure to keep your receipt and visit our in-store Customer Service desk or email support@sceneplus.ca.
How do I register to receive personalized Scene+ offers at Thrifty Foods Liquor?
There are two ways you can register to receive personalized Scene+ point offers:
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Sign up for a Thrifty Foods Liquor account and register your Scene+ membership number
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Sign up for an account on www.myliquoroffers.ca to receive personalized offers from Thrifty Foods Liquor and other participating liquor stores
What are personalized Scene+ offers?
Personalized Scene+ offers are weekly offers that are just for you, delivered to your email or available on www.myliquoroffers.ca, selected based on your shopping activity.
Please note that personalized offers are not currently available for Voilà by Safeway purchases.
Will my personalized liquor offers appear on the Scene+ app or website?
While you will receive weekly offers on the Scene+ app and website, personalized offers are only available in participating liquor store apps, by email from a participating store, or on myliquoroffers.ca.
Why am I asked to present ID when trying to redeem my Scene+ points using a digital Scene+ card in-store?
To protect your data and Scene+ points, you may be asked to present to validate the transaction.
The digital wallet I store my Scene+ card in does not include my name, can I still use it to redeem?
When using a digital card to redeem Scene+ points it is best to use an App that includes your name in case you are asked to present ID. These Apps include the Scene+ App, our grocery store app, and certain digital wallets.
Do I need to show ID when redeeming points with my plastic Scene+ card?
At this time, ID is only required when redeeming with a digital Scene+ card and when asked by a cashier. This includes cards stored on any app or in your digital wallet like the Scene+ App, our grocery store app, and certain digital wallets.
Buy More And Save More !
Buy More And Save More !
This program has been discontinued. Please check back soon for an exciting Scene+ offer!
What is Scene+?
Scene+ is one of Canada’s leading lifestyle loyalty programs. The Scene+ program offers members opportunities to earn and redeem points when and how they want to be rewarded.
For more information, visit sceneplus.ca
When will my store stop accepting my AIR MILES card?
September 21st, 2022 is the last day you can Earn & Redeem AIR MILES at Thrifty Foods Liquor in Western Canada
Can I continue to earn and redeem AIR MILES reward miles at Thrifty Food Liquor stores until Scene+ is launched?
As of September 22, customers will no longer be able to use their AIR MILES card at Thrifty Foods Liquor stores. We are committed to continuing to offer our loyal customers great value and will be providing exciting in-store offers to our customers until Scene+ becomes available in our stores. We look forward to sharing more information about the launch of our exciting new Scene+ loyalty program in this store later this year.
Why can’t I collect Scene+ points if AIR MILES is no longer available?
As we continue to roll-out Scene+ in our stores across the country, there are certain technicalities that prevent us from continuing to offer AIR MILES in our Thrifty Food Liquor stores as of September 22. Rest assured, we’ll be offering exciting in-store offers to our loyal customers until Scene+ becomes available. Stay tuned for more updates to come.
Why is AIR MILES gone already?
As we continue to roll-out Scene+ in our stores across the country, there are certain technicalities that prevent us from continuing to offer AIR MILES in our Thrifty Food Liquor stores as of September 22. Rest assured, we’ll be offering exciting in-store offers to bring more value to our loyal customers until Scene+ launches. More information about the launch of our exciting new Scene+ loyalty program in this store will be available later this year.
Why does Thrifty Foods still offer AIR MILES while Thrifty Foods Liquor doesn’t?
As we continue to roll-out Scene+ across the country, there are certain technicalities that prevent us from continuing to offer AIR MILES in our Thrifty Food Liquor stores as of September 22. We remain committed to bringing our loyal customers as much value as possible and will be offering exciting in-store promotions until Scene+ launches.
More information about the launch of our exciting new Scene+ loyalty program in this store will be available later this year.
If there is no loyalty program, why should I shop here? Will there be more promotions or incentives?
Absolutely! We are committed to providing our customers with as much value as possible and will be offering exciting in-store promotions to our customers until Scene+ launches. We look forward to sharing more updates on the launch of our Scene+ loyalty program in this store later this year.
Can I continue to redeem AIR MILES reward miles at Thrifty Foods grocery locations?
Yes, you can continue to earn and redeem AIR MILES reward miles at Thrifty Foods grocery stores until they transition to Scene+. More information about the launch will be available later this year.
Will I lose any AIR MILES Reward Miles I have earned? What happens to my AIR MILES reward miles?
No. You will not lose any AIR MILES Reward Miles already earned in our stores. All AIR MILES Reward Miles accumulated in-store or online prior to Scene+ being available in your local store will be posted to your account within 60 days of an eligible transaction. You can continue to redeem Miles in your local store up until Scene+ goes live. You can continue earning and redeeming Miles across AIR MILES coalition partners as you would normally.
Can I transfer my AIR MILES Reward Miles to Scene+?
No. Your AIR MILES Rewards Miles will remain part of the AIR MILES Reward Program. You can use your AIR MILES Cash Miles in your local store until we launch Scene+ in your location.
Will the AIR MILES Reward Miles I have expire if I earned them from a Thrifty Foods Liquor store?
No. AIR MILES Reward Miles do not expire and will remain in your AIR MILES account.
Do I have to use a certain portion of my AIR MILES Reward Miles up before Scene+ is launches at my local store?
No. You can redeem AIR MILES Rewards Miles in your local store until Scene+ launches in your location. You can continue earning and redeeming Miles across AIR MILES coalition of partners as you would normally.
What happens to the Thrifty Foods Liquor eVoucher that I have after AIR MILES is discontinued?
eVouchers do not expire, Thrifty Foods Liquor eVouchers will continue to be accepted towards purchases after the launch of Scene+.
Where can I go to find more information on how to get and use AIR MILES Reward Miles?
Please visit airmiles.ca to learn more about the AIR MILES Reward Program.
Buy More And Save More !
Buy More And Save More !
This program has been discontinued. Please check back soon for an exciting Scene+ offer!
